Small orders (less than 500g) cost $9.90 to be delivered anywhere in Australia. For larger orders, shipping costs are calculated on distance and weight (leaving Sydney) and a quote can be obtained in the shopping cart prior to checkout.
Pet Pharmacy Australia offers Free Express Post Shipping on orders over $150. A discount of $9.90 is automatically applied during checkout. Additional shipping costs for bulky goods, shipping outside of Sydney or priority delivery are paid by the customer.
The weight limit for Australia Post is 22kg and orders that weigh more than this cannot be shipped. We recommend placing multiple smaller orders to work around this problem.
We can deliver to all addresses in all States and Territories of Australia.
We only send refrigerated items within the Australia Post Express Network, to ensure items remain cold on delivery.
Due to strict Customs regulations, unfortunately we do not ship internationally.
All orders are dispatched via Australia Post. Every parcel is uniquely barcoded and trackable online. Parcels are delivered from Monday to Friday, generally between 8AM-6PM. Some addresses may be eligbile for Saturday delivery. You will receive a tracking code via email that you can enter here to keep track of your delivery.
You have the following options as to how you would like your order shipped:
We know you want your order fast, so we do our utmost to process your order as quickly as possible. Our goal is to have orders dispatched within 48 hours of being placed.
Please note that we may have to wait for the original prescription to arrive in the mail before dispatching your order, and this can add significantly to the order processing time. Please read our how to order page to learn about the best ways to send us your prescription and speed up the order processing.
We cannot guarantee that all items in our store are in stock and available to dispatch the same day. If items are not in stock, it may take up to 2 business days to dispatch your order. If you are under significant time pressure to receive your order, please contact us to check stock levels prior to placing your order.
eParcel
For metro areas your order will generally arrive within 2 to 4 business days, for rural areas this may take up to 7 business days.
eParcel Express
For metro areas your order will generally arrive the next business day. Rural areas may still take up to 7 business days, but should arrive sooner than they would with regular post.
By default, a signature is required on delivery. If no one is available to accept delivery, the item will be kept secure at the post office until you are available to collect it. Please contact us if you would like to give Australia Post authority to leave the parcel at your address.
We recommend choosing insurance (TransitCover) on all forms of delivery. This will allow you to be compensated if there is any direct loss or damage arising out of the misdelivery, failure to deliver the order, or any damage to the Goods in delivery. If TransitCover is not chosen, we will not be liable under any circumstances for any loss or damage, whether direct or consequential, arising from events beyond our control.
Australia Post does not accept liability for delay in delivery or damage to goods that may result from delayed delivery (even if TransitCover is chosen). By ordering refrigerated items, you accept the rare chance that goods will not be delivered in an ideal condition and that no compensation will be offered to replace spoilt goods, even if transit cover is chosen.
Feel free to call us on 1300 357 598 or you can ask us a question via our customer support widget.