Frequently Asked Questions

A pharmacist must sight the original paper prescription and the corresponding repeat forms to be able to legally supply a prescription medication. A pharmacist may only supply a prescription medication without a paper prescription if they are provided with a conformant electronic prescription token, or a copy of the prescription has been sent by the vet.

Yes, of course! A pharmacist is available to speak to you during the following hours:

Monday to Friday: 9:00am to 5:00pm AEST
Saturday: 10:00am to 2:00pm AEST

Please call 1300 357 598

We offer our customers a reply paid address, so there is no need to use a stamp.

Pet Pharmacy
Reply Paid 91160
Macquarie Park NSW 2113

We highly recommended writing your return address on the back of the envelope in the rare circumstance that Australia Post has an issue with your mail and it needs to be returned to you.

All orders for prescription medications are supplied by Lachlan's Square VIllage Pharmacy, NSW Pharmacy Registration Number: PC0030496, at 3/17 Halifax Street, Macquarie Park 2113. Pet Pharmacy Australia provides the price information and facilitates the supply of medicines for the dispensing pharmacy. All prescription medication supplied by Pet Pharmacy Australia is sourced from Australian veterinary and pharmacy wholesalers and is dispensed by Australian registered pharmacists. 

Yes, we will retain any repeat prescriptions on file for your convenience. When you wish to order again, please select "prescription on file" when adding your prescription medicine to the shopping cart.

If you would like your prescriptions returned to you, please notify us by email or phone and we will mail your prescriptions to you as soon as possible.

Online pharmacies in Australia are regulated and operate at the same high standards as any other community pharmacy. 

When purchasing prescription medication through Pet Pharmacy Australia you know that:

• All prescription medication supplied is sourced from Australian veterinary and pharmacy wholesalers
• All medication available is registered with the Australian Government (TGA or APVMA)
• Pet Pharmacy Australia does not endorse or sell compounded medicines where a registered veterinary or human preparation exists
• All medication supplied is processed and dispensed by Australian-registered pharmacists.

No, we only dispatch within Australia.

While we find that most veterinarians in Australia are usually more than happy to write a prescription, they are not legally required to do so when requested. If your vet is unwilling to write a prescription, then you can try to find another vet in your area who is happy to write prescriptions. Your pet will require a consultation with the new vet before they can write a prescription.

No, we are unable to refund any medications or preparations because we cannot resell these products after they have left our premises. As such, we can not offer refunds for unused medicines. Please take this into consideration when ordering medication through our site.

If the goods are faulty or damaged, please contact us and we will assist you in receiving a replacement. 

A prescription is valid for either 12 months (unless a shorter date is specified by your vet) or until all the repeats on the prescription are used up, whatever comes first.

If your vet has not included repeats, or has specified “no repeats”, then the prescription is valid for one supply only and we will need a new prescription for your next order.

There is no such thing as an "ongoing" prescription. We can only dispense the quantity that is specified on the script. 

Please refer to our shipping page for information about delivery and shipping.